Services

The 7*24H Service For You

JST is always concentrating on customer services.

01.

Local and Online Training

JST Tech provides local training through partners and live online video training by engineers to quickly resolve user issues.

02.

Manuals and Training Videos

Users can get operation manuals from engineers after purchasing printers with detailed video tutorials from basic to advanced to help users become proficient users of wall printers.

03.

Maintenance training

JST Tech's engineers and partners will train users how to maintain the printers to ensure long-term stable operation of the equipment.

01.

Technical Support and Troubleshooting

The company has a team of experienced engineers to help users quickly solve printer problems through video calls, and provides FedEx or DHL express delivery of replacement parts.

02.

Customized Solutions

In addition to standard wall printers, JST Tech offers customized vertical printing solutions that go beyond what is available in the market. A team of experts will work with users to develop customized solutions that meet specific needs.

03.

Lifetime Technical Support

From the first day of purchase, users will enjoy free lifetime technical support, including expert troubleshooting assistance during video calls and free replacement of parts with manufacturing defects (excluding consumables) during the one-year warranty period.

Our Working Process

Consultation

Our experts will discuss the details of your project with you, including details related to the wall printer specifications, applications, and any other terms you may encounter. This consultation is designed to clarify your needs – helping us provide you with the service that is best suited to you.

Proposal

Using the detailed information gathered in the consultation, we will draft a very detailed proposal for you. In the proposal, we will specify the model to be adopted, its technical specifications, the expectations for the wall printer results, and the timeline and budget of the project. This step is designed to clearly show how we can meet your specific needs with an affordable solution.

Installation

After you confirm the plan, we will send an engineer to install the wall printer. This includes the physical installation of the machine, software configuration, and ensuring that all related systems are functioning properly. The technician ensures that the installation process goes smoothly, and then provides your staff with the necessary operational training so that they can use the wall printer proficiently.

Inspection

After the installation is completed, we will thoroughly check the entire wall printer to ensure that it meets the required high standards, with special attention to its performance and installation quality. All of this is to ensure that when your wall printer is delivered to you, its condition should be comparable to the best state required by production.